Refund policy

We want you to be happy with your HALLY Studio artwork.

As our prints are produced to order in the size selected by the customer, we generally do not accept returns or exchanges for change of mind.

If your order arrives damaged, defective or incorrect, please contact HALLY Studio as soon as possible after delivery. Please include your order number and photographs of the artwork and packaging so we can assess the issue and arrange an appropriate solution.

Where required under Australian Consumer Law, customers are entitled to a repair, replacement or refund for goods that fail to meet applicable consumer guarantees. Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.